Digital forms
A simpler way to request consent forms, surveys, and routine paperwork from the appropriate contact.
Keep Families Informed.Give Staff Time for Care.
CAREpitome brings family conversations, contact permissions, and shared documents into a workflow designed for skilled nursing teams — for short-term recovery and ongoing resident care.
Less phone tag
Give routine questions a clear place for follow-up.
The right contact
Keep permissions visible when staff communicate.
A clearer record
Bring conversations and follow-up into one view.
Support families from admission through discharge.
Family questions continue between visits and across shifts. A consistent communication workflow helps staff manage updates while keeping the resident at the center.
Admission
Review contacts and capture communication preferences.
During the stay
Respond in a conversation connected to the resident and the contact.
Care planning
Route forms and approved documents to the appropriate person.
Transitions
Keep follow-up messages and communication history together.
One resident.
A clear path for each contact.
Follow an illustrative family update. The care team confirms who may receive information before sharing it.
Family CommunicationIllustrative workflow
Rosa Bennett
Resident example
Contact permissions
Maya Bennett
Daughter
Daniel Bennett
Son · emergency contact
Relationship and emergency-contact status do not establish permission to share health information.
Forms, documents, and follow-up
in one workflow.
Secure document access
A workflow for sharing approved documents with an identified recipient and checking access before viewing.
Communication history
A place to review conversations and relevant consent, delivery, and document-access events.
Frequently asked questions
A good fit starts with your workflow. We'll review how your staff work today and the family experience you want to support.
That is the intended workflow: individual contact records and conversations for each family member, with your team verifying each person's identity and permitted scope of communication. Your demo will confirm the available configuration for your facility.
Review the family experience with our team, including available web links, notifications, and portal access. The delivery channel and identity checks depend on the workflow selected for your facility.
Number eligibility, messaging setup, and opt-in requirements are reviewed during onboarding. We'll confirm the available options before you make any change.
Integration availability depends on the EHR, access approval, and the workflow you need. Contact import, document sync, and chart write-back are confirmed for your facility during the demo and implementation review.
CAREpitome follows a HIPAA-aligned approach — role-based access, secure conversations, and activity records — and BAAs are handled through the normal sales and implementation process. Your facility still confirms each contact's authority to receive health information.
Agree on the initial workflow, contact-permission rules, staff access, and support process. A focused pilot with one team can help you evaluate call volume, staff follow-up time, and family response before expanding.